MD GOLAM MOSTOFA
— Mostofa
IT Operation Engineer with 4+ years of enterprise and government IT experience across UAE & India. Founder of GMDigiCorp, delivering modern IT operations, end-user computing, and Microsoft ecosystem support with precision, stability, and SLA-driven excellence.
Experience Overview
MDS UAE — Abu Dhabi (DMT Project)
IT Operation Engineer · 2026 – Present
Tata Consultancy Services — Dubai (MOE Project)
IT Support Engineer · 2025 – 2026
HCLTech — Chennai
IT Support Specialist · 2025
Reliance Industries Limited (Jio) — Mumbai
IT Support Engineer · 2023 – 2025
Landmark Group (MAX) — Kolkata
Cluster IT Executive · 2022
Skill Levels
Job Roles & Responsibilities
- ✔ Managing daily IT operations across enterprise & government environments.
- ✔ Providing L1/L2 support for desktops, laptops, printers, and peripherals.
- ✔ Handling Microsoft 365 administration (Outlook, Teams, SharePoint).
- ✔ Managing Active Directory: user creation, password reset, access control.
- ✔ Deploying and managing devices using Intune & SCCM.
- ✔ Performing patch management and compliance checks.
- ✔ Troubleshooting network issues (DNS, DHCP, VPN, TCP/IP).
- ✔ Managing ITSM tickets using ServiceNow, HPSM, and ManageEngine.
- ✔ Supporting remote and on-site users with SLA-driven resolution.
- ✔ Coordinating with vendors for hardware/software issues.
- ✔ Ensuring IT security policies and standards are followed.
- ✔ Preparing IT documentation, SOPs, and daily operation reports.
- ✔ Supporting enterprise rollouts, migrations, and deployments.